Return/Refund Policy


Cancellation of an unshipped order is possible. We will reimburse the entire amount, deducting 3% as payment processing fees.



Unopened items in their original packaging can be returned within 90 days of purchase. If it has been more than 90 days since your purchase, we cannot offer a refund or exchange. This policy applies to all our products.

For brand new items returned in pristine condition, we will provide a refund for the full amount, excluding the 3% payment processing fees. The client is responsible for the return shipping cost.

In the case of receiving a defective item, we will replace any faulty parts free of charge. If the entire boiler needs to be returned, we can offer a replacement or refund. The client bears the cost of return shipping. If the item has been opened, used, and/or shows signs of wear during inspection, a restocking fee of 20% will be applied.

Kindly reach out to us at ship@mbtek.com, providing product details and visual references for the return*.


*Clients will have to provide visual evidence (video) of the faulty part(s) before a decision can be made.


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