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Return/Refund Policy

REFUND*

Cancellation of an unshipped order is possible. We will reimburse the entire amount, deducting 3% as payment processing fees.

 

RETURN*

Unopened items in their original packaging can be returned within 90 days of purchase. If it has been more than 90 days since your purchase, we cannot offer a refund or exchange. This policy applies to all our products.

For brand new items returned in pristine condition, we will provide a refund for the full amount, excluding the 3% payment processing fees. The client is responsible for the return shipping cost.

In the case of receiving a defective item, we will replace any faulty parts free of charge. If the entire boiler needs to be returned, we can offer a replacement or refund. The client bears the cost of return shipping. If the item has been opened, used, and/or shows signs of wear during inspection, a restocking fee of 20% will be applied.

Kindly reach out to us at ship@mbtek.com, providing product details and visual references for the return*.


IMPORTANT

*Clients will have to provide visual evidence (video) of the faulty part(s) before a decision can be made.

 

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January,February,March,April,May,June,July,August,September,October,November,December
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