Return/Refund Policy

REFUND*

You can cancel an unshipped order. We will refund the full amount minus 3% which are our payment process fees.

RETURN*

You can return unopened items in the original packaging within 90 days of your purchase. If 90 days or more have passed since your purchase then we cannot refund or exchange. If the package is returned in brand new condition we will refund the full amount minus the payment process fees of 3%. The client needs to pay the return shipping cost.

If you receive a defective item, we will exchange any parts for free. If the complete boiler needs return then we can offer replacement or refund. The cost of the return is paid by the client. If the item as been opened, used and/or wear is visible during inspection then a 20% restocking fee charge will apply.

Please contact us at info@mbtek.com with details of the product you wish to return with visual references*.

IMPORTANT

*Clients will have to provide visual evidence (video) of the faulty part(s) before a decision can be made.

 

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