Frequently Asked Questions

SHIPPING

United States, Canada, Central and South America

For product in stock and small accessorie items, we ship next business day.

For heating/cooling units, the date of availability is displayed directly on the product page.

How can I track my package?

Our heavy units (boilers and HVAC systems) are sent by truck carriers. We provide departure time and approx. arrival day. For smaller accessories (pump, valves, replacement parts, etc.), you will be provided with a tracking number.

Will I pay importation taxes for shipping in Canada?

No. The price you pay at checkout will be the final and only price you'll have to pay.

PAYMENT

What payment methods do you accept?

We accept Paypal, Google Pay, Apple Pay, Shop Pay, credit cards, Online Debit and Bank Wire.

Do you offer financing?

Yes we do! We partnered with BreadPay™. Get more info about it here

Which currency will I be charged in?

All charges are billed in USD. If the content of your cart is displayed in CAD, the checkout will use USD at the most current exchange rate.

How can I save 2% instantly?

Keep your money in your pocket: By using online debit or bank wire you save our credit card processing fees.

How do you process Online Debit and Bank Wire?

Exactly the way we do other type of payment. The only difference is that we wait to receive your funds before processing your order.

WARRANTY / RETURNS

What is the warranty on my item?

All solid fuel boilers comes with a 10 years warranty on welds while our heat pump units have a warranty of 5 years on compressor.

Do you offer refund ?

Please refer to our Refund Policy page.

What if my items arrived broken ?

If something happened during the transport, please call us immediatly on reception and we will sort things out.

Satisfied

So far, the equipment are high quality

Still can't n create

Water Heater

I was very pleased with the customer service. They were quick to assist me in the delivery and the return of the water heater I had ordered. They also made it a priority to refund me and send me notification of their process of which I was very pleased. Thank you for being a a great customer oriented company.

Thank you again.

Very/ Respectfully

Eraclio Sanchez

good love the boiler

Very impressed👌

I installed this Heat Pump in my home, and I'm very impressed. It's been keeping my home warm and comfortable, even during the coldest days.
I'm very happy with my purchase.

Central boiler and heat pump systems specialist

CALL / TEXT US 888-301-0737

Frequently Asked Questions

SHIPPING

PAYMENT

WARRANTY / RETURNS

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