Terms of service

Last updated: April 15, 2026

These Terms of Service ("Terms") govern your access to and use of the MBTEK website, products, and services. Throughout these Terms, "MBTEK," "we," "us," and "our" refer to MBTEK. By accessing our website, using our services, or purchasing from us, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access or use the website or our services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services to you. These Terms apply to all users of the website, including without limitation browsers, customers, merchants, vendors, and contributors of content.

Online Store Terms

By using this website, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this website under your supervision.

You may not use our products or services for any unlawful or unauthorized purpose, and you may not, in the use of the website or services, violate any applicable laws, regulations, or third-party rights.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that information you submit to us, other than payment information, may be transferred unencrypted over various networks and may be adapted to the technical requirements of connecting networks or devices. Payment information is processed through secure payment providers in accordance with their security procedures.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the website, its content, or the services offered through it without our prior written permission.

Accuracy, Completeness, and Timeliness of Information

We strive to provide accurate and up-to-date information on this website, but we do not guarantee that all content, product information, pricing, availability, specifications, or other materials are accurate, complete, current, or error-free. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information.

We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information except as required by applicable law.

Products and Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and may be subject to return, refund, warranty, or exchange policies posted elsewhere on our website.

We make reasonable efforts to display product descriptions, specifications, dimensions, images, and colors as accurately as possible, but we cannot guarantee that your device's display or the information shown on the site will be perfectly accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis. We also reserve the right to limit quantities, discontinue products, or change product descriptions and pricing at any time without notice.

Installation, Labor, and Third-Party Services

Unless expressly stated in a written quote, invoice, or agreement issued by MBTEK, product prices do not include installation, labor, permits, electrical work, plumbing work, hydronic setup, commissioning, system design, maintenance, removal of existing equipment, or any other related service costs.

Customers are responsible for selecting, hiring, coordinating, and paying any installer, contractor, technician, electrician, plumber, or other service provider required for the installation or use of products purchased from MBTEK.

Any installers, contractors, technicians, or service providers listed, referred, suggested, or made available through our website or customer support channels are independent third parties and are not employees, agents, representatives, subcontractors, or partners of MBTEK unless expressly stated in writing.

MBTEK is not responsible for the pricing, availability, scheduling, workmanship, acts, omissions, representations, warranties, or services provided by any independent installer, contractor, technician, or third-party service provider. Any agreement for installation or related services is made directly between the customer and the applicable third-party service provider.

Orders, Billing, and Account Information

We reserve the right to refuse, limit, or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same payment method, or the same billing and/or shipping address.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website. You agree to promptly update your information, including your contact details and payment details, so that we can complete transactions and contact you as needed.

Pricing and Service Modifications

Prices for our products may change without notice. We reserve the right at any time to modify, suspend, discontinue, or limit the website, any service, or any product offering without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, discontinuance, or unavailability of the website, products, or services.

Third-Party Tools and Links

We may provide access to third-party tools, integrations, or links to third-party websites over which we neither monitor nor control. These are provided on an "as is" and "as available" basis without warranties, representations, or conditions of any kind.

Your use of any third-party tools or websites is entirely at your own risk and subject to the terms and policies of the relevant third party. We are not responsible for examining or evaluating the content, accuracy, or practices of any third-party websites or services.

User Comments, Feedback, and Submissions

If you send us comments, suggestions, ideas, reviews, proposals, or other materials, whether online, by contact form, by phone, or otherwise, you agree that we may use, edit, copy, publish, distribute, and otherwise make use of those submissions without restriction, except where prohibited by law.

You agree that your submissions will not violate any third-party right, including copyright, trademark, privacy, personality, or other personal or proprietary rights, and will not contain unlawful, abusive, defamatory, misleading, malicious, or obscene material.

Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the website or its content:

• for any unlawful purpose;
• to solicit others to perform or participate in unlawful acts;
• to violate any international, federal, provincial, state, or local laws, regulations, rules, or ordinances;
• to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
• to submit false or misleading information;
• to upload or transmit viruses or any malicious code;
• to collect or track the personal information of others without authorization;
• to spam, phish, scrape, crawl, or interfere with the security or operation of the website.

We reserve the right to terminate or restrict your use of the website or services for violating any prohibited use.

SMS and Text Messaging Terms

By providing your phone number and checking the SMS consent box on any of our forms, you agree to receive recurring automated marketing and informational text messages from MBTEK (2424647 Alberta Inc.) at the phone number you provided. These messages may include promotional offers, product recommendations, order updates, delivery notifications, and other service-related communications.

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

You must be 18 years of age or older to opt in to SMS messaging from MBTEK.

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us through our Contact Us page or by phone at 1-888-301-0737.

MBTEK is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with or obtained by third parties except as necessary to provide messaging services or as required by law.

For our full data practices including how we handle SMS data, see our Privacy Policy.

Intellectual Property

All content on this website, including without limitation text, graphics, logos, icons, images, videos, downloads, product information, and software, is owned by or licensed to MBTEK and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, republish, display, modify, or create derivative works from any content on this website without our prior written permission, except as permitted by law.

Disclaimer of Warranties

The website and all products, services, content, and materials made available through it are provided on an "as is" and "as available" basis, except as expressly stated by us in writing. To the fullest extent permitted by law, MBTEK disclaims all warranties, representations, and conditions of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, error-free, or free of harmful components, or that any results obtained from use of the website or services will be accurate or reliable.

Limitation of Liability

To the fullest extent permitted by applicable law, MBTEK and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, arising from your use of, inability to use, or reliance on the website, products, or services, even if advised of their possibility.

Because some jurisdictions do not allow the exclusion or limitation of liability for certain damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless MBTEK and its affiliates, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and representatives from and against any claim or demand, including reasonable legal fees, arising out of or relating to your breach of these Terms, your violation of any law, or your violation of any rights of a third party.

Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any remaining provisions.

Termination

These Terms remain effective unless and until terminated by either you or us. You may stop using our website and services at any time. We may terminate or suspend your access to the website or services at any time, without notice, if we believe that you have violated these Terms or applicable law.

The obligations and liabilities of the parties incurred prior to termination shall survive termination where applicable.

Entire Agreement

These Terms, together with any policies or operating rules posted by us on this website, constitute the entire agreement and understanding between you and us regarding your use of the website and services, and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Governing Law

These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of Alberta and the applicable laws of Canada, without regard to conflict of law principles.

Changes to These Terms of Service

We may update these Terms of Service from time to time, including to reflect changes to our business practices, website functionality, legal obligations, or other operational reasons. We will post the revised Terms of Service on this page and update the "Last updated" date above. Your continued use of the website or services after any such changes constitutes your acceptance of the updated Terms.

Contact

If you have any questions about these Terms of Service, please contact us through our Contact Us page or call us at 1-888-301-0737.