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Refund policy
Last updated: April 15, 2026
This Return and Refund Policy explains the conditions under which MBTEK may accept order cancellations, returns, replacements, and refunds for products purchased through our website.
Order Cancellation
Cancellation of an unshipped order is possible. If an order is canceled before shipment, MBTEK will reimburse the amount paid, less 3% to cover payment processing fees.
Return Eligibility
Unopened items in their original packaging may be returned within ninety (90) days of delivery. If more than ninety (90) days have passed since delivery, we cannot offer a refund or exchange.
For brand new items returned in pristine condition, we will issue a refund for the full purchase amount, excluding 3% payment processing fees. The customer is responsible for return shipping costs.
Opened, Used, Installed, or Worn Items
If an item has been opened, used, installed, and/or shows signs of wear during inspection, a restocking fee of 20% may be applied. Return shipping costs remain the responsibility of the customer.
Defective Items
If you receive a defective item, MBTEK may provide replacement parts for the defective component, subject to review and approval of the claim. If the entire unit must be returned, MBTEK may offer either a replacement or a refund, depending on the circumstances. The customer is responsible for return shipping costs.
Return Request Process
To request a return, refund, or product review, please contact us at support@mbtek.com. You may also copy info@mbtek.com for general support follow-up.
Please include the following in your request:
- Your order information
- The product name and relevant details
- Photos and visual references
- Video evidence of the faulty part(s), where applicable
Important
Customers must provide visual evidence, including video, of faulty part(s) before a final decision can be made on a return, replacement, or refund request.
Contact
If you have questions about a return or refund, please contact us at support@mbtek.com, info@mbtek.com, call 1-888-301-0737, or visit our Contact Us page.
