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FAQ inside products

SHIPPING

United States, Canada, Central and South America

For product in stock, we usually ship the next business day. In some rare case, it can go up to a week. For preorder item, the date of availability is displayed directly on the product page.

No. "Free shipping" is usually more a marketing strategy than a real deal in the E-commerce world. We have no hangling fees and we offer interesting shipping options to keep the cost as low possible.

Our heavy units (boilers and HVAC systems) are sent by truck carriers. We provide departure time and approx. arrival day. For smaller accessories (pump, valves, replacement parts, etc.), you will be provided with a tracking number.

No. The price you pay at checkout will be the final and only price you'll have to pay.

PAYMENT

We accept Paypal, Google Pay, Apple Pay, Shop Pay, credit cards, Online Debit and Bank Wire.

All charges are billed in USD. If the content of your cart is displayed in CAD, the checkout will use USD at the most current exchange rate.

Keep your money in your pocket: By using online debit or bank wire you save our credit card processing fees.

Exactly the way we do other type of payment. The only difference is that we wait to receive your funds before processing your order.

WARRANTY / RETURNS

All solid fuel boilers comes with a 10 years warranty on welds while our heat pump units have a warranty of 5 years on compressor.

Please refer to our Refund Policy page.

If something happened during the transport, please call us immediatly on reception and we will sort things out.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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