Shipping Policy

After entering shipping information at checkout, available shipping options and costs are displayed. Costs may vary depending on delivery address, shipping type, and any additional services required for delivery in Canada or the United States.

All prices are subject to change without notice. Product availability and inventory levels are also subject to change without notice. If an order is canceled for any valid reason, the same item may no longer be available, or may no longer be available at the same price originally paid.

If an item is not in stock at time of purchase, it's considered a pre-order.

• Waiting time for pre-order items can average between 4 and 12 weeks.
• Cancellation of pre-order items may result in a 20% cancellation fee.
• Shipping dates given at purchase are estimates only — customs processing, transit conditions, carrier delays, and other factors may affect delivery timing.
• Once an order is paid, all applicable terms and conditions are deemed accepted.

Delivery service is based on the information provided when the order is placed. Additional fees may apply if extra equipment, extra manpower, restricted access, location limitations, delays, or rescheduling requirements affect delivery. Customers should provide complete and accurate delivery information to help avoid additional charges.

If a shipping address change is requested after an order has shipped, the customer is responsible for an address change fee of at least $150, or the actual cost incurred by MBTEK, whichever is greater. MBTEK will try to assist but cannot guarantee such requests can be completed successfully; delays may occur.

Once an order is ready to ship, the carrier may contact the customer to schedule a delivery date/time. These appointments cannot always be changed. Missing a scheduled appointment may result in a redelivery/rescheduling fee starting at $150, or the actual cost incurred by MBTEK, whichever is greater.

It's the customer's responsibility to review product dimensions and confirm the item can safely fit through entrances, hallways, stairways, and the intended delivery path. If a customer requests cancellation or return because the item doesn't fit through the entryway or into the intended space, return fees may apply and a full refund may not be granted.

All delivery times are estimates only, not guaranteed. Shipments may be delayed by weather, customs, carrier limitations, or other events outside MBTEK's control.

MBTEK takes reasonable care during shipping/delivery, but by accepting delivery services the customer acknowledges MBTEK is not responsible for damage to property, walkways, or loose/fixed fixtures where site conditions, access limitations, or obstacles contribute to the issue. Customers should ensure walkways are clear and fragile items are protected/removed from the delivery path before delivery.

The original box and packaging may be required for return eligibility — keep all original packaging after delivery. If the original box is discarded, return eligibility may be denied.

Inspect shipments carefully upon delivery, before accepting. Visible damage, shortage, discrepancy, or evidence of tampering must be clearly noted on both the Bill of Lading (BOL) and the Proof of Delivery (POD) before signing. MBTEK strongly recommends photos and short videos during delivery/unpacking. Concealed damage discovered after delivery must be reported to MBTEK in writing within 5 days of receiving the shipment.

info@mbtek.com, support@mbtek.com, 1-888-301-0737, or the Contact Us page.