PELLET DUO 20 Pellet Boiler, 65K BTU - Warehouse Deal

Purchased this boiler specifically to heat a buffer tank in my shop which in turn heats hydronics in the concrete floors. Item took quite a while to ship about a month or so, ended up waiting the longest on the thermostatic mixing valve. These units are coming from Poland so I imagine a boat floats it over. The pellet hopper was not as pictured on the website and it has to be fully assembled. The sheet metal parts are accurate and of high quality that the hopper is made out of. The boiler was also well built and of high quality. The instructions were mediocre and translated from another language, there was a fair amount of head scratching, assumptions, and google translate. But it is manageable to work with. I purchased this unit as 220V and I assumed 60Hz, I was wrong. It is 220V but at 50Hz, which is okay as the boiler came with a 220V 50Hz power supply which has to be mounted separately and will need its own electric box. The part at MBtek that irritated me was I called their company in the U.S. Pennsylvania but my credit card was ran in Canada. My credit card company charged an extra 3% due to this foreign transaction fee basically $200 extra. I called Allen (Australian feller) at MBtek and he began with telling me they would credit me this amount, then I never heard back. I called again and he asked that I send my credit card statement to prove I was charged this fee and gave me a number to text a pic to, I did this also but never heard back, never got a credit. Poor customer service if you ask me, so consider yourself warned. I believe it is important to indicate to customers that your card will be ran in another country. Okay back to the boiler. To give you an idea of the costs here is what parts were for me based on me doing all the install for free, no labor. Boiler ($6000), Selkirk Chimney system ($2200), Piping ($1600), Elec ($800), Having a warm shop (priceless). So basically I have $10600 into this install took me about 2 weeks. My guess is you can double that number if you hire a contractor to install. At the end of the day I'm still pleased with the purchase and hope I get many years of service.

We had an issue with our old wood boiler G3 from Pollar Furnaces. I made the phone call. Talked with Allan. All I can say is wow. They are professionals. I had a couple questions talked with their knowledgeable service team. Received the boiler and hopper spent a day getting it in place. Spent a day hooking it up. The unit works flawlessly. I would recommend this boiler to everyone. My wife and I are very very happy with the unit. Easy to maintain. If you had a gasification wood boiler you know how much maintenance it took to keep that going. This unit once a week to do a quick clean out. 20 minutes. Not like the other ones 8 hours. It’s great not having to go out and refill every 8-10 hours. The unit keeps our 10,000 sq ft home with two forced airs units and in floor heat throughout the house. This unit has no problem keeping up. Once we build a shop we will attach to the boiler as well. It won’t have any issues keeping up to everything. Take it from me I’m a journeyman plumber, this unit is epic……. Well worth the money. I smile every morning and every evening not having to go out and reload the boiler.

Love the boiler so far… just wish the hopper was the black one the picture shows. And better instructions!

It is wonderful, we finally made it work. I have to say that Allan and Jesus are wonderful

My old wood boiler was getting up in age. I was reluctant to try this as I never heard of the brand. Order it in the spring took a bit to get. Just got it hooked up. Directions are very lacking… mine was a simple set up just running to a coil on the central unit. But if it performs well this year I will probably expand it… also I chose the Duo for the off chance to burn regular wood logs While I plan to mostly run pellets